Support guidance

END USERS – If you are experiencing an issue with your Speakerbus product please contact your internal IT department or support organisation. They will have details of your maintenance support agreement and are best positioned to assist you.  Alternatively access our user guide section for guidance on the features of our devices.

Contracted support 

Helpline region Telephone number
Europe Service Desk (1p per minute from BT phone line) + 44 (0) 870 240 7252
Europe Service Desk (from outside UK) + 44 (0) 207 398 6868
North America Service Desk +1 646 289 4700
North America Service Desk (Toll Free) +1 877 238 9845
Asia Service Desk +65 6590 9228

You will be assigned a ticket reference and we will respond to you within the terms of your service level agreement.

If you have a non urgent support request you may email

customer.support@speakerbus.com

Non contracted support

If you do not have a support contract you may initiate a support ticket with us by obtaining a onetime 4 hour support contract. The support and any subsequent associated charges are applicable at our standard regional engineering rates. Please note that we prioritise remediation to our contracted support customers and you may experience increased wait time when accessing non contracted support.

Best practise

Always call our Service Desk if you have an issue. Contacting other Speakerbus staff may delay your ticket being created and prevent the full details of the issue being obtained. We drive all dispatching prioritisation and escalation from our ticketing system.