With the increased volumes and complexity of Unified Communications uasge, comes the challenges of smart management and control.
Organisations need to ensure that User Adoption, Quality of Service, productivity and costs are being monitored, to optimise results and return on investment. UC Analytics is a monitoring and reporting tool which delivers a 360 degree view of Speakerbus iTurrets and other communication platforms. Trends in the use of voice, video, IM and conferences can be compared to highlight user acceptance, performance metrics and cost savings to enable more effective use of resources. The tool is easy to use, displaying information in a simple to view dashboard or comprehensive reports suitable for use by any employee within an organisation.
A fresh, new solution, “UC Analytics” uses HTML5 which ensures all browsers, smartphones and tablets are supported. It is suitable to meet the needs of a single site business through to multi-site global corporations.
Dashboard User Interface
The dashboard delivers a real-time snapshot of UC usage, which is updated every 60 seconds. Enjoy the flexibility of a user experience the way you want it, customise the position of charts and what information is displayed. Filters can be applied to the charts, ensuring that only relevant information is displayed. Click through reporting produces detailed reports with a single click.
All reports can be generated on a one off basis or scheduled to run automatically. UC Analytics comes with standard report templates and in addition the report designer and builder empowers users to create their own report formats to deliver only relevant details. Reports have both tabular and graphical representation and can also be branded with company logo, address and use the company colour schemes.
Within UC Analytics it is possible to set up as many system alarms as you require based on call duration, ring-time, cost or call quality. The alarm is instantly delivered by email and immediate action can be taken. Using the budget feature you can even set a monthly cost or duration threshold on an extension.