Minimise liability and adhere to regulations with Red Box
Trusted by some of the biggest names, Red Box Recorders are used worldwide to record and store communications from multiple sources, across a wide range of platforms and environments.
Red Box is a global provider of voice and data recording solutions that solve technical and complex business challenges in a smart and effective way. The Red Box Quantify Recording Suite is designed to help organisations achieve compliance, monitor quality, perform audio analytics and evaluate a wide range of data sources including fixed-line and mobile devices, radios, screen recordings, instant messaging and social media.
Trusted by leading companies across the world, Quantify enables organisations to comply with the latest recording regulations, improve customer satisfaction and efficiency while reducing operational costs. It is easy to install and maintain, and can be integrated with communications systems from major vendors. Customers include businesses and organisations in the finance and public safety sectors and leading contact centres.
Speakerbus and Red Box
Red Box are tested and approved for use with Speakerbus Hoot n Holler and the latest generation of iTurret® solutions to deliver high-quality audio recordings for compliance with all communications devices.
Designed and optimised for mixed telephony environments, such as VoIP, TDM, CTI and data, the recording solution can deliver up to 500 concurrent VoIP recordings, 480 E1 channels or 240 traditional telephony or radio connections. The recorder can manage any mixture of recording inputs, up to 500 per server, with unlimited recording capacity across multiple recording servers. In this way, it makes front- and back-office recording easily achievable, whatever technologies, infrastructure or systems the organisation uses.
The system integrates with iTurret® to ensure every communication is recorded and correlated against the specific device and trader. The solution enables the voice recorder to be located anywhere on the network, which is ideal for business continuity planning. The iTurret® further simplifies the roll out of voice recording, by negating the need for span port connectivity therefore, reducing network port usage.