Compatible voice recording from Verba

Providing a true unified recording solution by capturing voice, video and telepresence calls, Verba recording solution is ideal for contact centers (customer service, telemarketing, telesales), energy and utility companies, financial services providers (banking, credit card operations, trading floors), government agencies, healthcare organizations, law firms, market research companies, media organizations, security providers and small businesses.

Providing a true unified recording solution by capturing voice, video and telepresence calls, Verba recording solution is ideal for contact centers (customer service, telemarketing, telesales), energy and utility companies, financial services providers (banking, credit card operations, trading floors), government agencies, healthcare organizations, law firms, market research companies, media organizations, security providers and small businesses.

Key features and benefits:

  • Supports leading unified communication and contact center system vendors like Cisco, Avaya, Microsoft, BroadSoft and others
  • Offers flexible recording modes including full (always-on) recording, selective recording and complete call-on-demand recording
  • Provides options for various recording methods such as dial-in recording, passive recording and RTP forking
  • Offers a unified approach for voice, video, telepresence and agents’ computer screen
  • Delivers powerful deployment models including centralized recording and multi-site/branch office architectures
  • Offers a complete performance and quality management solution for contact centers including agent evaluation, scoring, silent monitoring, screen capturing, enterprise grade reporting with customizable dashboards and speech analytics.
  • Provides an easy-to-use and feature-rich web-based user interface that’s accessible from anywhere at any time
  • Quick and easy tools allow users to search and list recordings using any meta-data information
  • Media recorded with Verba can be shared across the enterprise for further usage through the built-in Publishing Server
  • Playback functionality is available right in the browser window – no need to install client applications

Speakerbus & Verba
Verba’s software receives collated voice call information from the Speakerbus dealerboard and speaker solutions through the Speakerbus Call Detail Service. The Service can aggregate up to 1,000 call information streams, and share them with up to 16 of the third-party applications offered through the Partner Programme.

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