You Spoke. We Acted.

 In Article, Frontpage

You Spoke. We Acted.

In late 2020 we conducted our first online customer satisfaction survey.  The anonymous survey gave our clients the chance to express their honest opinions on our solutions, client services and service teams.

Thanks to you, we learnt where we were shining and where there was room for improvement.

Here are some of our key findings.

Client Services

  1. 77% of clients feel they have the right amount of interaction with our success management team
  2. Our account managers ranked 7 out of 10 when asked if client accounts are well managed.
  3. 200% increase in our global account management team has allowed increased interactions with our clients.

What’s Changed

We’re increasing our interactions with clients, working on listening, understanding and responding faster. We are hiring more team members to ensure clients services exceed expectations.  Our Client accounts now have access to solution architects to ensure our client’s technical questions are quickly solved.

Our Global teams are all working even harder to beat our satisfaction scores on the next annual client survey.

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