Compatible voice recording from ASC
ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed.
ASC provides innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s systems analyze agent performance, reveal customer trends and integrate with existing infrastructure, thus enabling companies and organizations to considerably improve their value.
- Contact centers enhance customer service, deploy staff more efficiently and increase productivity
- Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs
- First responders and public safety organizations enhance reactivity in emergency situations
- Air traffic control centers ensure accurate analysis of all incidents
ASC offers solutions for the fast growing market of workforce optimization, encompassing the technologies of recording, quality monitoring, speech analytics and workforce management. The open architecture provides seamless integration with existing IT and telephony networks. This allows investment protection while implementation costs can be reduced to a minimum.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a powerful global player with an export quota of almost 70 percent and a worldwide service network.
Speakerbus & ASC EVOIPneo
ASC’s communications recording solutions capture, archive and analyse calls, screen activities and related information in accordance with prescribed security standards. ASC’s EVOIPneo software receives collated voice call information from Speakerbus’ dealerboard and speaker solutions through the centralised management system’s Call Detail Service, which concentrates numerous call information streams, and shares them with multiple third-party applications.