Operational consistency across your company.
We provide a managed service offering for the comprehensive monitoring, management, administration and reporting of iSeries solutions.
From our service desk centres in London, New York and Singapore, we adopt a ‘follow the sun’ approach to support. The iSeries endpoints and connectivity assets are monitored by qualified system engineers located at these centres.
We offer the following activities as managed services, dependent on the type of service level agreement taken.
- 24hrs x 7 days a week support
- 24hrs x 5 days a week system monitoring, management and administration
- Proactive system management via remote access
- Moves, Adds, Changes & Deletions (MACD)
- Centralised management of the communications server and any complimentary VR or UC analytics application from our Technology Partners
- Housekeeping and database management
- Management reporting, including;
- Fault reporting
- Capacity planning
- Call analytics
- Line usage
- Billing information
- Network performance, utilisation & traffic analysis
- VoIP network quality analysis
- Commercial activity
- Version controls
- Product updates